Policies

Returns & Refunds Policy

Due to hygiene and safety reasons, all sales are final.
We do not offer refunds or accept returns on any items once dispatched.

This policy ensures compliance with UK hygiene standards for cosmetic and personal care products.

Refunds or replacements are offered only if:

  • The item arrives damaged, defective, or incorrect, and

  • You contact us within 48 hours of receipt with photo evidence.

We do not refund due to change of mind, colour/scent preference, or skin reaction.
All discount codes, gift cards, and vouchers are non-refundable and non-exchangeable.

Privacy Policy

We are fully compliant with the UK GDPR and registered with the Information Commissioner’s Office (ICO).

We collect minimal data necessary to:

  • Process and deliver your order

  • Communicate regarding purchases, promotions, or brand updates (if subscribed)

  • Improve our website and services

Your data is never shared or sold.
You may request data access, correction, or deletion by emailing info@thob.uk

Terms & Conditions of Sale

By purchasing from THOB Beauty, you agree to the following terms:

  • All products are manufactured in full compliance with UK Cosmetics Regulation (EC 1223/2009), UK Cosmetic Products Enforcement Regulations 2013, and equivalent cosmetic laws across the EU, USA, and Canada.

  • We proudly ship worldwide, and all products are compliant with their specific regional standards.

  • Purchases made outside the UK are the buyer’s full responsibility, including local taxes, import duties, customs laws, and product use regulations.

  • By purchasing from our website, buyers confirm they understand and accept responsibility for compliance with their country’s import and cosmetic laws.

  • THOB Beauty is not responsible for customs delays, restrictions, or confiscations once the product has left our fulfilment centre.

  • Products are for personal use only and not for resale without written permission.

  • All customers must be 18 years or older to order.

Shipping Policy

  • Orders are processed within 1–3 business days and shipped via trusted couriers.

  • Worldwide shipping available.

  • Delivery times vary based on destination and customs processes.

  • International orders may incur import duties or taxes, payable by the buyer.

  • Once dispatched, THOB Beauty is not responsible for postal delays, incorrect address errors, or customs holds.

Contact Information

We’d love to hear from you! Whether you have a question about your order, our products, or partnership opportunities, our team is always happy to help.

THOB LTD (Trading as THOB Beauty)
Luxury You Can Feel, Confidence You Can See

Registered Office:
124 City Road,
London, EC1V 2NX,
United Kingdom

Email: info@thob.uk
Website: https://thobbeauty.myshopify.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Closed on weekends and public holidays.

Business Registration:
Registered in England & Wales — Company No. 16579323
ICO Registration — Information Commissioner’s Office (Data Protection Compliant)